Shipping Information

For most products, shipping is calculated by the shopping cart when you place an order. For items which ship by truck rather than standard UPS, we will research it once an order is placed. For international orders we will advise you of the options for shipping once the order has been placed. We can provide costs only after orders are placed on the website.

Orders ship 1-2 business days after receipt of order depending on the time of year. Holidays, or items not in stock may take longer. Transit time is typically 4-6 business days after we ship the order. A business day is Monday-Friday, and does not include weekends or holidays. Freight carriers do not pick up or deliver on those days.

When you are completing an order, there is a drop down menu from which to select shipping during check out. The drop down menu will give you a choice, of ground, next day, second day or third day air. If there is an error in your order confirmation after you have placed the order, contact us by e-mail immediately for any changes or corrections you wish to make. We do not offer free shipping. If you did not select a shipping method from the shopping cart during checkout, the least expensive one will be chosen for you. This is ground shipping. We do not offer US Mail service as it has been found to be unreliable. Exceptions to the least expensive method are international orders over $100.00 in value which are shipped by UPS Worldwide Service to insure delivery. Also, ground shipping is not available to Alaska and Hawaii. We will tell you the shipping dates that are told to us by UPS or the Freight Truck company.


E-mail confirmation only reflects what you have written in your order, providing confirmation that we have received it from the website, and giving you a copy as well.

Expedited air services have higher rates for box sizes greater than 12" x 12" x 12". Additional charges will be calculated based on the carrier's "dimensional weight" formula after we review the order and know the correct information.

If there is a problem with the order, such as, invalid card number, bad addresses, etc., then orders will be held until these issues are resolved with the customer. Special orders, custom orders and back orders can take 2-8 weeks, depending upon the item.

Please note large items may need to be shipped via trucking or freight lines since they are either too heavy or too large for UPS. During check-out you must select the method you desire from the drop down menu. This calculates the correct cost for shipping based on UPS rate tables, unless it is oversized or requires multiple boxes on larger orders.. The exact shipping costs are determined by weight of the package and zip code. If your order requires more than one box, and/or there are large boxes, we will manually calculate the shipping cost after we receive the order. We will e-mail you this information. The on-line shipping software can only make a single order charge, and cannot calculate additional box charges based on the size and/or multiple boxes.

UPS charges a volume rate based on the weight and dimensions for larger packages. This applies to air services and the height, width and depth over a certain size. The shopping cart cannot calculate the oversized charges automatically.

International orders are shipped via UPS Worldwide Service. We add approximately 15% per package plus UPS. Insurance is added into your cost. Your package is shipped to the destination country, then will travel via the local postal system. Customs departments may cause delays once they arrive in your country. Be sure to include the correct local postal code. Customs and import fees are levied by your own country once the package reaches your destination country. If you do not pay them, and invoices are sent back to us as the shipper, you will be billed the customs fees, plus a handling charge for our staff taking the time to research the case. Please take care of these fees once you contacted by the authorities. Charges for International orders are calculated after your order is placed. We will contact you with the options and shipping rates if the orders are heavy and costly.

Local customs departments within the recipient country may cause delays once they arrive in your country. Be sure to include the correct local postal code. Customs and import fees are levied once the package reaches your destination country. Our company has nothing to do with the customs process, charges vary as you well know. Contact your local customs authority to find out about import duties for international shipments. Our company cannot be responsible for customs delays and your country's internal procedures or delays. There may be customs charges. Contact your local customs authority to find out about import duties for international shipments.