For most products, shipping is calculated
by the shopping cart when you place an order.
For items which ship by truck rather than
standard UPS, we will research it once an
order is placed. For international orders
we will advise you of the options for shipping
once the order has been placed. We can provide
costs only after orders are placed on the website.
Orders ship 1-2 business days after receipt
of order depending on the time of year.
Holidays, or items not in stock may take longer.
Transit time is typically 4-6 business days after
we ship the order. A business day is Monday-Friday,
and does not include weekends or holidays.
Freight carriers do not pick up or deliver
on those days.
When you are completing an order, there is
a drop down menu from which to select shipping
during check out. The drop down menu will give
you a choice, of ground, next day, second day
or third day air. If there is an error in your
order confirmation after you have placed the
order, contact us by e-mail immediately for
any changes or corrections you wish to make.
We do not offer free shipping. If you did not
select a shipping method from the shopping
cart during checkout, the least expensive
one will be chosen for you. This is ground
shipping. We do not offer US Mail service as
it has been found to be unreliable. Exceptions
to the least expensive method are international
orders over $100.00 in value which are shipped
by UPS Worldwide Service to insure delivery.
Also, ground shipping is not available to Alaska
and Hawaii. We will tell you the shipping
dates that are told to us by UPS or the Freight
IMPORTANT: PLEASE OPEN & EXAMINE YOUR ORDER AS SOON AS POSSIBLE UPON RECEIPT. SEE OUR SECTION "RETURN POLICY" FOR DAMAGED ORDERS REPORT TIMING.
E-mail confirmation only reflects what
you have written in your order, providing
confirmation that we have received it from
the website, and giving you a copy as well.
Expedited air services have higher rates
for box sizes greater than 12" x 12" x 12".
Additional charges will be calculated based
on the carrier's "dimensional weight" formula
after we review the order and know the correct
If there is a problem with the order, such as,
invalid card number, bad addresses, etc.,
then orders will be held until these issues
are resolved with the customer.
Special orders, custom orders and back orders
can take 2-8 weeks, depending upon the item.
Please note large items may need to be
shipped via trucking or freight lines since
they are either too heavy or too large for
UPS. During check-out you must select the
method you desire from the drop down menu.
This calculates the correct cost for shipping
based on UPS rate tables, unless it is oversized
or requires multiple boxes on larger orders..
The exact shipping costs are determined by
weight of the package and zip code.
If your order requires more than one box,
and/or there are large boxes, we will manually
calculate the shipping cost after we receive
the order. We will e-mail you this information.
The on-line shipping software can only make a
single order charge, and cannot calculate
additional box charges based on the size
and/or multiple boxes.
UPS charges a volume rate based on the
weight and dimensions for larger packages.
This applies to air services and the height,
width and depth over a certain size. The
shopping cart cannot calculate the oversized
International orders are shipped via UPS
Worldwide Service. We add approximately 15%
per package plus UPS. Insurance is added
into your cost. Your package is shipped to
the destination country, then will travel
via the local postal system. Customs departments
may cause delays once they arrive in
your country. Be sure to include the correct
local postal code. Customs and import fees
are levied by your own country once the
package reaches your destination country.
If you do not pay them, and invoices are
sent back to us as the shipper, you will be
billed the customs fees, plus a handling
charge for our staff taking the time to
research the case. Please take care of these
fees once you contacted by the authorities.
Charges for International orders are calculated
after your order is placed. We will contact you
with the options and shipping rates if the
orders are heavy and costly.
Local customs departments within the recipient
country may cause delays once they arrive
in your country. Be sure to include the
correct local postal code. Customs and import
fees are levied once the package reaches
your destination country. Our company has
nothing to do with the customs process,
charges vary as you well know. Contact your
local customs authority to find out about
import duties for international shipments.
Our company cannot be responsible for customs
delays and your country's internal procedures
or delays. There may be customs charges.
Contact your local customs authority to find
out about import duties for international shipments.